I'm not quite ready to get one of these yet...
Last week I told you of the end of my steamy love affair with my six-month-old iron and said that I'd keep you updated with how Customer Service dealt with my problem...So here's the latest...
I contacted the customer service department at Black and Decker online and told them that my six-month-old iron had completely stopped working (it was totally kaput!) and that I felt that they should replace it. They answered me the next day and asked for some info on the model number, where I bought it, etc and shortly after I emailed that info to them, they answered and said that I was eligible for a replacement iron. All I had to do was to send a copy of the receipt, cut off the end of the plug and send it (not the whole iron) back to them...AND they wanted me to send a check for $7.50 to pay for shipping the replacement iron to me. I immediately responded and said that I was happy to hear that I could get a replacement and was more than willing to send them the plug...however, I was not willing to pay for the shipping since it was not my fault that the iron needed to be replaced. If they didn't waive the shipping fee, I was going to take the $7.50 and put it toward the purchase of a new (non-Black and Decker) iron and that I was going to advise my friends not to buy a B&D iron either.
I was willing to wait until the end of the long holiday weekend for a reply, (although I'd put money on the fact that the place where customer service is located is not in a country that celebrates our Memorial Day...) and yesterday afternoon there was a message in my inbox saying that they would waive the $7.50 shipping fee. Yeah!
So, for now, I'll give Black and Decker a good grade for their service...but no promises about whether or not I'll give their product a good grade. That will have to wait until I use the replacement iron for a while. I'm hoping that the first one was just from a bad batch.
By the way, while I was waiting for this to be settled, I checked the reviews on Amazon for the iron and noticed that there were FOUR reviews about the same problem I had with the iron...all written AFTER I had bought mine late last year. When I had done my initial research, most of the reviews were positive.
I'll keep you posted....